Privacy Policy

Protection of your personal information is very important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services, you consent to the practices described in this policy.

1. What Personal Information We Collect

Personal information is information that can be used to identify you. We may collect the following types of information:

• Your full name, age, nationality, and passport details
• Email address, phone number, and emergency contact information
• Residency and billing information
• Travel insurance details
• Health and medical information relevant to your tour
• Dietary requirements and meal preferences
• Tour details, including hotel and itinerary preferences
• Payment information

2. How We Collect Your Information

We collect your personal information through the following channels:

• Directly from you: When you communicate with us via phone, email, live chat, or through our website contact forms
• Through travel agents and partners: If you book through one of our partnered travel agencies or marketplaces
• Third-party bookings: When someone books a tour on your behalf

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing your booking and confirming your travel arrangements
• Recommending the most suitable travel products for your needs
• Communicating with you about your tour and providing customer support
• Ensuring your safety during your adventure
• Sharing necessary information with accommodation providers and park authorities
• Complying with legal and regulatory requirements in Tanzania
• Conducting regular business administration, including accounting

4. Sharing Your Information

We may share your personal information with the following third parties to make your tour possible:

• Tanzania National Parks Authority (TANAPA): For processing entry permits
• Hotels and lodges: To arrange your accommodation and cater to your dietary needs
• Domestic airlines and transportation providers: For travel arrangements within Tanzania
• Insurance providers: If you purchase insurance through us

These third parties are contractually obligated to use your information only for the purposes of providing services related to your tour. We never sell your personal information to any third party.

5. Medical Information

We may share medical and health-related information with relevant medical personnel if necessary. Medical information is not shared with third-party providers or government authorities unless it is in your vital interest. You may opt out of providing medical information, though we recommend sharing it for your safety.

6. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser preferences.

7. Embedded Content From Other Websites

Articles and pages on our site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves as if you have visited that website, which may collect data about you, use cookies, and track your interaction.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for financial transactions
• Limited staff access to personal information
• Regular security audits of our website and systems
• Secure storage of physical records

9. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

10. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Withdrawal of consent: Withdraw your consent for us to use your data
• Data portability: Request transfer of your data to you or a third party
• Objection: Object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

11. Information of Minors

We do not knowingly collect personal information from individuals under 18 years of age without parental consent. If you are a minor, parental or legal guardian consent is required to use our services.

12. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@sightseeingsafaris.com
• Phone: +255 627 664 151
• Address: Moshi, Tanzania
• WhatsApp: Chat with us